Essentials @ Dots and Coms
- Communication: Flawless verbal and written English(Mandatory).
- Accuracy: High-quality, punctual delivery of technical solutions.
- Engagement: Proactive participation in team and office activities.
Key Responsibilities:
- Technical Support: Resolve client issues via phone, email, and chat.
- Troubleshooting: Diagnose network, account, and system errors (Windows/Linux/Mac).
- Ticket Management: Log, track, and escalate issues to resolution.
- Client Guidance: Provide clear, step-by-step technical instructions.
- Documentation: Maintain technical notes, manuals, and knowledge bases.
- Follow-up: Ensure client satisfaction and assist with payment inquiries.
Requirements:
- Communication: Must be from an English-medium background with Excellent written and verbal skills.
About the Company:
Dots and Coms (Vadodara) is an established firm since 1999 in digital solutions. We offer a stable and growth-oriented environment centered on customer and employee satisfaction.
We are happy to hire freshers! If you are a newcomer to the industry, we are looking for:
- A basic understanding of how web servers, hosting, and domains work.
- Familiarity with basic coding concepts and how website functionalities operate.
- Excellent English skills paired with a solid foundation in IT.
- A "can-do" attitude, a hunger to grow, and the self-motivation to learn complex systems.