TechSupport Executive

Home / Job Vacancy / TechSupport Executive

Image

TechSupport Executive

Strong understanding of Business's working pattern and clientele.

  • Superior communication skills with the ability to communicate a vision with persuasiveness and passion.
  • Ability to listen and incorporate the views and opinions of others with judgement.
  • A flexible and adaptable approach to work.
  • A full understanding & regular use of all technical aspects of your role.
  • Swift and Strong client and team interaction.
  • Deliver the highest quality of work that is accurate and on time.
  • To actively organize and participate in all the activities of the office.
  • Accuracy and attention to details.

  • To be approachable at all times.
  • Customer guidance with reference to online renewals and payments.
  • Assist in the successful delivery of client solutions, client support and systems implementations.
  • Enhance and maintain existing clientele hosting data.
  • Understand the marketing objective for each client and deliver above marked expectations.
  • To adhere to the timeframes of domain and hosting renewals.
  • Attention to detail with good level of accuracy.
  • Ensure effective communication with the Techsupport team.
  • To understand the overview of the technical side of the project.
  • To actively participate in the team meetings to exchange information and ideas.
  • Attention to detail with good level of accuracy.
  • Demonstrate a basic level of initiative and resourcefulness.

  • Strong analytical and problem solving skills.
  • Screening telephone calls,enquiries and requests and handling them.
  • Provide support to team internally and client.
  • Manage day to day errands of the office.
  • Mail server configurations – IIS – DNS – DHCP
  • Understand the organisational issues and have good understanding of business's aims and objectives.

Essential Skillset/s:

Knowledge of website technologies – static sites, dynamic/CMS sites, eCommerce sites, web portals

Qualification:

Any Graduation,
BTech / MBA Preferred

Work Experience:

Minimum – 1 year
Maximum – 5 years